Yes, we ship to the U.S.

A few things to be clear on:

• Shipping times are estimates and may vary depending on carrier and customs
• You are responsible for any import duties, taxes, or fees charged at the border
• Once the package leaves Canada, delays are outside our control

We ship reliably, but cross-border is never as predictable as domestic. Plan accordingly.

If you need something by a specific date, don’t cut it close.

Support – yes. Magic – no. 

We’ll help you troubleshoot:

• Print issues
• Fitment problems
• Material selection

What we can’t do:

• Fix poor printer calibration remotely
• Guarantee performance if instructions aren’t followed
• Replace parts that failed due to fabrication errors

If you’re willing to iterate and do it right, we’ll meet you there.

Yes. We’re always open to good ideas.

If you’ve built something, improved something, or identified a real gap, we want to see it. The best submissions are:

• Practical and field-tested
• Simple, durable, and purpose-driven
• Solving a clear problem and not just “cool”

Before submitting, understand this:

• Do not send anything confidential or proprietary unless you’re comfortable sharing it
  
  
• Submission does not create any obligation, partnership, or compensation by default
  
  
• If there’s a fit, we’ll reach out and discuss next steps properly

Think of it as opening a door, not signing a deal.

Send submissions to: hello@nikai.ca