We wont sell you shelf junk. If something doesn’t work the way it should, we’ll fix it. If you just changed your mind, we’ll handle that too, within reason.

Returns (Physical Items)

You’ve got 30 days from delivery to return an item.

Conditions:

  • Unused
  • Not installed or modified
  • In original condition with all parts

If it looks like it did when we sent it, you’re good.

Return shipping:

  • You cover it unless we messed up (wrong item, defect, etc.)
  • Use tracked shipping—lost returns don’t count

Refunds

Once we receive and inspect the item:

  • Refund goes back to your original payment method
  • Expect 5–10 business days

If the item comes back used, incomplete, or beat up, we may issue a partial refund. Fair is fair.

Exchanges

If we sent you something:

  • Defective
  • Damaged
  • Wrong

We’ll replace it. No friction, no runaround.

Digital Products (Read This)

All digital downloads are final sale.

You’re getting access instantly—there’s nothing to “return.”

That said:
If something doesn’t work (file issue, print problem, missing detail), reach out. We’ll help you get it right.

Damaged or Defective Items

If your order shows up broken or wrong:

  • Contact us within 7 days
  • Send photos + a quick explanation

We’ll either:

  • Replace it, or
  • Refund it

Order Cancellations

  • You can cancel before it ships
  • After that, it’s a return

What We Don’t Take Back

  • Abused or worn items
  • Modified products
  • Digital downloads
  • Clearance items (if marked final sale)

Solve It First

Most problems aren’t actually “return” problems.

If you’re stuck on install, materials, or setup—contact us. We’d rather help you get it working than have you send it back.